Terms & Conditions, Privacy Policy
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1. Marketplace Legal Notices and Governing Law

Raru operates as a marketplace connecting buyers with rare wines available through a network of trusted suppliers and collectors. The wines listed on our website are not stored or held in stock by Raru. All orders are subject to availability confirmation from private and third-party suppliers.
This marketplace is operated by independent service providers acting as freelancers under French jurisdiction. Any disputes or legal matters will be resolved under French law.
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2. Request Placement & Availability

By placing a request for a wine through our website, you are initiating a non-binding inquiry. We will confirm the availability of the requested item(s) and provide you with payment and shipping details via email. A binding sales agreement will only be established once availability has been confirmed, payment has been received, and the order has been accepted by Raru.
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3. Pricing & Payment

All prices listed on the website are in Euros (€) and include applicable taxes unless otherwise stated. Prices are subject to change without notice. Payment is accepted via bank transfer or credit card, and must be completed after the availability of the requested item has been confirmed by Raru.
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4. Shipping & Delivery

Raru offers complimentary shipping within Europe for confirmed orders. For international orders, shipping costs will be calculated and communicated upon confirmation of availability. All shipments are made through insured carriers, and a tracking code will be provided upon dispatch. Delivery times may vary depending on location and carrier services, and Raru is not liable for delays outside of its control.
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5. Returns, Cancellations & Modifications

You may cancel or modify your order within 24 hours of placing your initial request, provided the wine has not been confirmed or shipped. Once the order has been processed or dispatched, cancellations or modifications may no longer be possible. Due to the nature of rare wines, all sales are final once confirmed and dispatched, unless the product arrives damaged or is lost in transit.
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6. Damage or Loss During Shipment

All orders are insured during transit. In the event of loss or damage during shipping, Raru will either replace the item or issue a full refund if a replacement is not available. Any claims for damaged or lost items must be made immediately upon receipt of the shipment.
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7. Provenance & Authenticity

Raru makes every effort to verify the provenance and authenticity of the wines listed on our marketplace. However, as Raru is not the direct owner of the wines, we rely on the accuracy of information provided by our suppliers. By purchasing through our platform, you acknowledge that Raru is not liable for any inaccuracies regarding a wine’s provenance or authenticity unless expressly guaranteed.
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8. Liability & Warranties

Raru acts solely as an intermediary between the buyer and the supplier. We provide no warranties, express or implied, regarding the quality, authenticity, or condition of the wines offered. Any claims arising from these aspects must be directed to the supplier, with Raru facilitating communication where necessary.
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9. Dispute Resolution

In the event of a dispute, the parties agree to attempt to resolve the matter amicably through direct communication. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the courts in Portugal. Portuguese law shall govern all matters relating to the use of the Raru marketplace and any transactions carried out through it.
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10. Privacy & Data Protection

Raru is committed to protecting your privacy. Personal data collected during the inquiry and purchase process will be used solely for the purpose of fulfilling orders, providing customer service, and in accordance with our [Privacy Policy].
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11. Amendments to Terms & Conditions

Raru reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of the marketplace implies acceptance of the updated terms.

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Privacy Policy

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This Privacy Policy applies exclusively to the collection and processing of personal data by Raru. Any hyperlinks to external websites are not covered by this privacy statement.

This policy governs the collection and processing of personal data on the website raru.pt, including how consent is obtained and users' rights in accordance with the General Data Protection Regulation (GDPR - Regulation 2016/679 of the European Parliament and Council, dated April 27, 2016).

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User Responsibilities

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When you register on raru.com, you agree to provide accurate, updated, and complete information, and to maintain the security of your password and identification. You accept the risks of unauthorized access to your account and personal data.

The contents of this site may only be used for personal purposes. Any publication, reproduction, or distribution of these contents to third parties is strictly prohibited without prior authorization from raru.pt

All content on this site, including images, texts, and other information, is the exclusive property of raru.com. Therefore, it is subject to copyright and intellectual property protection laws.

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Why do we collect your data?

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Raru collects personal data necessary for processing orders, communicating with customers, responding to inquiries, and handling complaints. We may also use this data for statistical analysis and direct marketing, including name, address, phone number, tax ID, email, and birthdate.

Personal data is processed securely and confidentially using industry-standard IT and organizational measures. Data collected will not be used for purposes other than those for which consent was provided.

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What information will be sent by email?

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We send information about new products and relevant updates, at least once per month. We will never send unrelated ads or information.

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I am a Raru customer, but I don't want to receive emails.

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You can easily opt-out by logging into your account and unsubscribing in the newsletter section. Alternatively, you can click "Unsubscribe" at the bottom of any newsletter you receive.

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How can I modify my personal data?

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You can request access, updates, corrections, or deletion of your personal data by contacting Raru directly or using the contact form on raru.pt, with the subject “Data Modification or Deletion.”

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Are website contents permanent?

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Raru reserves the right to change any content on this site without prior notice. This privacy policy may also change, so we recommend reviewing it regularly.

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Does Raru.com have external links?

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Our website may contain links to third-party sites for which we are not responsible.

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What are cookies, and why do we use them?

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Cookies are information files placed on your device when you visit websites. They help improve your web experience and are used to gather information about site usage or to enhance services.

You can choose to disable cookies in your browser settings, but doing so may affect your experience on the site.

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How to manage cookies:

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• Internet Explorer: Go to "Tools" > "Internet Options" > "Privacy" > "Block all cookies."
• Firefox: Go to "Tools" > "Options" > "Privacy" > "Disable cookies."
• Chrome: Open "Settings" > "Advanced" > "Privacy" > "Content settings" > Block cookies.
• Safari: Click "Edit" > "Preferences" > "Security" > "Never accept cookies."
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For more information on cookies and how to manage them, visit allaboutcookies.org.

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