How it works

The process

1. 01

   Browse and Discover

   Our platform connects wine enthusiasts with a curated selection of rare and collectible wines offered by private sellers. Explore a diverse range of fine wines from trusted collectors and suppliers, each carefully vetted for provenance and authenticity.

   • Wide Selection: Browse through our collection of rare and vintage wines from private sellers.
   • Detailed Listings: Each bottle comes with comprehensive details, including origin, condition, and, where applicable, previous auction history.

2. 02

   Place Your Request

   Online: Click on the bottle you’re interested in and press "Add to List." Fill out the form with your details. By Email or Phone: Feel free to contact us with your request, and we will respond promptly.

   • Gift Options: Make your wine purchases even more special with our gift services. We offer elegant gift packaging and the option to include a personalized message. Simply select the "Gift Option" at checkout, and we’ll take care of the rest.

3. 03

   Confirm Pricing & Payment

   All prices displayed are in Euros (€) and include any applicable taxes. We confirm your request in less than 24h and will send you the payment details.

   • Payment Methods: We accept secure payments via bank transfer or credit card.
   • Order Confirmation: Once payment is received, your order will be processed and prepared for shipment.

4. 04

   Shipping & Delivery

   We offer reliable and fully insured shipping options to ensure your wine arrives safely.

   • Free Shipping in Europe: Enjoy complimentary shipping on all European orders over 250€. For orders under 250€, shipping costs will be calculated and included in the confirmation email.
   • Specialized Packaging: All bottles are securely packed to maintain their condition during transit.
   • Tracking: You will receive a tracking code once your order is dispatched, so you can follow your shipment.
   • Insurance: Every shipment is fully insured, and in case of loss or damage, we’ll replace or refund your order.

5. 05

   Delivery Times

   Delivery times vary depending on your location:

   • Europe: 3-7 business days after payment.
   • Worldwide: Delivery time confirmed by email prior to order.

6. 06

   Customer Support

   Always available: By phone or email we are here to help! Whether you have questions about a wine, need assistance with an order, or require guidance with any part of the process, you can reach us.

7. 07

   Where are the bottles stored?

   Third-Party Custody: Our bottles are securely held by trusted third parties, ensuring the highest standards of care and protection.

   • Condition Assurance: We diligently verify that all bottles are maintained in excellent condition, providing you with the confidence and quality you deserve.

8. 08

   Provenance & Authenticity

   We take provenance seriously, and we tell you exactly who is selling. Every listing is marked either as a bottle held and certified by Raru, or as a bottle brokered for a third-party seller.

   • Certified by Raru: inspected and appraised in person. We are the seller and we answer for the certification we issue.
   • Brokered: the seller of record is a third-party collector, auction house or supplier, identified to you before you order. We verify and pass on their provenance documentation and support any claim.
   • Inspection: every bottle undergoes a visual inspection, with fill level, label, capsule and storage history documented.

9. 09

   For Private Sellers

   Are you a private collector looking to sell your wines? Here's how it works for you.

   • List Your Wine: Submit details about your bottle, including its origin, condition, and previous auction or sale history to info@raru.wine.
   • Vetting Process: We review and verify the authenticity of all listings before they go live.
   • Secure Transactions: We handle the transaction and ensure prompt payment once the buyer confirms the purchase.

10. 10

    Sourcing & Expertise

    Looking for a specific bottle or building a collection? We offer:

    • Free Personalized Wine Sourcing: If you're looking for a specific vintage or collection, our experts can help find it.
    • Market and Collecting Context: Scarcity, vintage, producer and provenance explained, so you can decide for yourself. We do not give financial advice.

11. 11

    Join our Member List

    Join Raru Member List for free to stay informed about exclusive offers and new arrivals. You’ll receive tailored updates directly to your inbox or phone, ensuring you’re always the first to know about the rare and valuable wines we have. And don’t worry – we’ll only reach out when you want us to, with the option to opt out anytime or personalize what you’d like to receive from us.